At Citiedge Holdings Limited, quality isn’t just a checkbox — it’s at the heart of everything we do. From farm to final delivery, our stringent quality control and assurance protocols ensure that our products consistently meet the highest standards of safety, purity, and performance.
Our Commitment to Quality
Compliance & Certifications
We strictly adhere to ISO, HACCP, GMP, and relevant UK/EU food safety laws, ensuring all operations meet global standards.
Traceability & Transparency
Every batch of raw materials and finished products is tracked using a robust traceability system for complete transparency.
Continuous Improvement
We employ regular audits, performance reviews, and feedback systems to continually refine our processes and outcomes.
Quality Control Processes
- Raw Material Inspection: Physical, chemical, and microbiological testing of inputs; supplier audits and COA verification.
- In-Process Monitoring: Real-time tracking of key parameters with sampling and immediate corrective measures.
- Final Product Testing: Comprehensive lab testing including purity, fatty acid profiles, and sensory evaluations.
- Packaging & Storage Checks: Tamper-proof packaging and storage condition monitoring for quality integrity.
- Pre-Dispatch Checks: Final inspection and validation of logistics before shipment.
Quality Assurance Governance
Our Quality Management Team of experts oversees all QC functions, audits, and compliance systems. We maintain detailed SOPs, manuals, and documentation for accountability and audit readiness. Regular internal and third-party audits ensure consistent performance and compliance.
Training & Capacity Building
Every staff member undergoes mandatory training in food safety, hygiene, and quality control. This ensures high competence and alignment with international best practices.
Customer Assurance & Support
We provide Certificates of Analysis (COA), Safety Data Sheets (SDS), and inspection reports upon request. Our quality support team promptly addresses all client concerns and ensures corrective actions are implemented when necessary.
Why Choose Us for Quality
- Assurance of food-grade, safe, and compliant products
- Full traceability from farm to delivery
- Proactive approach to continuous improvement
- Transparent communication and client support
- Trusted governance and certification systems